E-mail: info@cic-eap.co.uk
"The first challenge is addressing the participants' anxiety. But once they get in the room together and see that there is a real possibility of finding a way forward, people tend to respond very well."
CiC Mediation Consultant
- Mediation Brochure (.pdf)
Courses:
Workplace Mediation Skills
12–14 August & 2–4 September 2010
more...
Mediation
No matter how successful your organisation is, difficulties in communication are almost inevitable in any group of people working together. Differing beliefs, values, goals and life experiences all have the potential to contribute to misunderstandings. And although most problems can be resolved with relatively little intervention, it is all too easy for conflicting perspectives and expectations to spiral out of control.
The impact on both individuals and teams can be disastrous.
Recognising this, CiC offers a range of services aimed at helping organisations prevent and manage interpersonal difficulties in order to foster enhanced working relationships, build excellent teams and maximise organisational performance.
Our interventions the following, either individually or in combination:
Facilitated group sessions
Group sessions provide a safe space for a team that is experiencing difficulties to reflect on itself, in a contained setting, with an experienced and impartial group facilitator. The facilitator's task is to draw attention to styles of relating and differing assumptions and then to help the group think about solutions. They can yield deeper common understandings as well as fresh and more productive ways of relating.
Mediation
Mediation involves a more structured approach and tends to be most appropriate when communication has broken down between two individuals. When ways of moving forward seem limited, mediation is a valuable means of negotiating a compromise that is acceptable to both parties.
The objective is always to find working solutions that respect both sides without the disruption and cost of resorting to legal processes. Our skilled mediators act as neutral and impartial catalysts who are there to facilitate a safe and respectful negotiation process. They do not aim to solve the problem, but help individuals arrive at a positive and productive resolution that feels comfortable to both sides. Because of this, individuals and organisations often emerge stronger as a result of the process.
