Under the Confidential Care scheme, employees of client companies are entitled to short-term counselling. Although this is funded by their organisation, it remains entirely confidential and they can normally access this service without telling their employers.

If you and your Adviceline consultant decide that this is the best way forward, you will be asked for details of where and when you would like to go for your sessions. You might also discuss what kind of theoretical model would be best suited to your needs. (Some people might benefit from Cognitive Behavioural Therapy, others might need couples counselling, while a more analytic approach might be the best fit for some.)

Your consultant will then get back to you with contact details of a counsellor and it will be up to you to get in touch with them and make an appointment.

It is not easy going to see a counsellor for the first time and it is certainly not unusual to feel hesitant about sharing personal information with a total stranger. Our counsellors are very aware of this; they are trained to listen and not to give advice or pass judgement. Sessions last between 50 and 60 minutes.

Is the service confidential? Yes. Counselling can only be effective when it is grounded in a feeling of trust between counsellor and client. That is why CiC counsellors work to a strict code of ethics which includes the obligation to maintain total confidentiality. CiC will give your company feedback on its usage of the service for evaluation purposes, but all reports are carefully monitored to ensure that no individual can be identified at any time.

The only exception might arise in extreme situations in which the counsellor is convinced there is a direct and immediate risk of serious harm to clients or those around them. CiC may deem it necessary to disclose personal data to a third party in these circumstances, but we would always endeavour to discuss this with the client first.

What about longer term support? Some people may need more support once their counselling sessions with CiC come to an end. If this is the case for you, please discuss it with your counsellor who will liaise with the CiC office. We will be pleased to help you to find a suitably qualified person within a short time and a reasonable distance. Please note that the fees for such further counselling are not paid by your company and would be your responsibility.