“Up to 30% of a typical manager’s time can be spent dealing with conflict.”

“Office workers spend more than two and a half hours per week trying to resolve conflict.”

“Poorly managed conflict costs £24 billion every year.”


What is Mediation?

Mediation is an essential resource for organisations. It helps improve employee relationships, increase productivity, reduce sickness absence and reduces the time and costs of formal grievances and disciplinary cases.

Mediation looks at the issues before they become disputes and gives the parties the chance to have their say in a safe environment.

Why CiC?

CiC is a leading conflict management and accredited workplace mediation provider. Our mediators offer impartiality, confidentiality and advanced skills in order to facilitate mediation without causing harm therefore increasing the likelihood of a successful and sustainable outcome.

CiC’ offers a quick and cost effective confidential Mediation service that will help organisations prevent and manage interpersonal difficulties to enable better working relationships, build more successful teams and maximise organisations performance.

Parties retain ownership of the situation in a safely facilitated and respectful environment and individuals and organisations often emerge stronger as a result of the process

Use us on an ad hoc or contractual basis.

Our Service Offering:

On Site in 3 Working Days

Avoid Formal Procedures

Retain Ownership of a Situation

Confidential/Impartial/Informal Service

Increased Employee Wellbeing

Dedicated Account Manager

Civil Mediation Council Registered Panel of Mediators

CiC is registered with the Civil Mediation Council, thereby ensuring that all our Mediators follow an appropriate code of conduct and are sensitive to diversity, equality and anti-discrimination and confidentiality issues.

CiC’s bank of experienced Mediators have all trained in Professional Workplace Mediation, accredited by the Mediators Institute of Ireland. We provide mediators and facilitators with wide experience and understanding of the mediation and resolution process both in the public and private sectors, from Universities and Schools, to Law Firms, local councils, care trusts, International News Agencies and International Charities.

Our Specialist Services

Our comprehensive courses and mediation provision helps to improve employee relationships, increase productivity and reduce the costs and time of formal procedures within organisations.

FREE Meditation Awareness Session

Mediation & Team Facilitation Services

Internal Mediation Training

Conflict Resolution Courses for Managers

The Process/How to Refer a Case

Contact us to discuss the situation or Complete a simple referral form– available to download here


“Thank you for the prompt consolidation of what was a very difficult but meaningful and positive day. I cannot thank your team enough; at the start of the day I was doubtful that agreement would be possible to be honest. I thought it quite likely that I might have to proceed to a grievance against my colleague. I am very glad to have aired my views and concerns and to feel there is a defined path forward. Thank you.”
The National Portrait Gallery
“Thank you very much for this. I would like to take the opportunity to thank both mediators for their work yesterday. It was a very long and a very tough day and it was handled with great compassion and professionalism and even inspired me to want to be a mediator one day. It felt like such a gift to be heard and understood.”
University College London

Frequently Asked Questions

Follow this link to visit our Mediation F.A.Q page.

The Business Case for Mediation

UK statistics show that office workers spend more than two and a half hours per week trying to resolve conflict. So how much is conflict costing your organisation? Mediation offers a quick, effective and informal solution to avoid costly time consuming formal procedures. To support your business case for mediation please see our documents below.

A Guide to Mediation in the Workplace – download here.

Positioning Mediation – A Guide for Managers – download here.

Statement of Ethics to Mediation – download here.

European Code of Conduct for Mediators – download here.

Get in touch

For more information on our Mediation Services or to speak with our dedicated Account Manager contact the form below, call 0207 937 6224, or email timmy.kurtuldum@cic-eap.co.uk