Mediation Services – Frequently Asked Questions:



How do I know if the situation is suitable for mediation?

In the first instance contact us directly so that we can assess the situation and advise if it is appropriate for mediation. The earlier you can do this the better to avoid the situation escalating further.  This is a free consultation so just call us to discuss your concerns.

What do I do next?

If you are the authorising person for mediation then we will ask you to complete a simple referral form with a brief outline of the situation and some contact information.

How long will mediation take to set up?

Arranging mediation can be done very quickly.  We ask you to provide some available date options and then we secure the mediators.

Where should it take place?

Mediation should take place ideally in a neutral space away from HR and the parties own office. We ask for two rooms to be made available for the day. The reason we ask for this is so that we can hold private sessions at any time.

What information do we receive back after the mediation?

You will receive an email or call to say that the parties were either able to reach an agreement or they weren’t.  As mediation is a confidential process only if the parties agree to share their agreement with named people can this agreement be shared.

Can this be done if there is already a formal procedure underway?

Yes it can. For the duration of the mediation we ask that the parties put all formal processes on hold.  Mediation is an informal and confidential process so it is important to remember that nothing can be used in any formal proceedings or outside of the mediation.

How much does this cost?

Mediation offers a quick and cost effective solution.  It can save valuable time and costs associated with other interventions. Contact us directly for our rates.

How do I book a mediation?

You can book directly with us by using the contact form on this website.



What is mediation?

Mediation is a voluntary, informal, confidential process that helps parties to talk through any issues with the help of an impartial mediator. The mediator will create a safe and respectful environment and facilitate exchange between the parties to help them find a mutually agreeable way forward.

How does the process work?

The mediator will meet with each party individually first in what is called a pre-mediation session.  If everyone is in agreement the mediator will then hold a joint session with both parties.

Is mediation confidential?

Mediation is completely confidential.  The parties and mediators will sign an agreement prior to mediation stating that they will not disclose any information discussed in the mediation without the permission of everyone involved.  All notes taken during the process will be destroyed and nothing can be used for any formal procedure and nothing will be held on any personnel files. You are not liable for anything you say and it cannot be used formally against you.

How long does it last?

The duration for mediation can vary depending on the situation. We ask that you free up a whole day.  You can ask for a break at any stage during the procedure and as often as you need to.  Additionally you can request private sessions at any given time.

What is a private session?

A private session is basically requesting time out and this can be called by the parties themselves or the mediators.  This can be used by the mediator to check in and find out how the parties are doing, or by the parties who might wish to disclose something to the mediator that they do not wish the other party to know or to ask the mediator to present something to the other party that they are struggling with. They can be used for any number of reasons and these sessions are a vital part of the mediation process.

Where will it take place?

Mediation should take place ideally away from HR and the employees’ own office, to avoid being amongst colleagues.  This can be either in a neutral and private area within their own workplace or can be offered on site here at CiC.  Again, we ask for 2 rooms to be available for the full day.

What do I have to prepare?

You don’t have to prepare anything formal but we do ask parties to have a think about their opening statements which they will be invited to make at the beginning of the joint process.  This is around what you believe the conflict is about and what brought you to mediation.  What you need from the mediation and what you hope to achieve. Some people prefer to write this down and others just say a few words.  The maximum time allowed for this is up to 10 minutes. If you have any questions in advance of the mediation then please contact us directly.

Should I bring all my correspondence?

You don’t need to bring any correspondence as this is an informal procedure and deals with moving forward.

Who will attend the mediation?

The parties and the mediator or mediators are the only people present at the mediation. This is an opportunity for the parties to have their say in a confidential and safe space so we advise that this is best done with only these people present.  If the parties wish to a representative then they must contact us in advance.

What will happen at the mediation?

You will firstly meet with the mediator/mediators for a pre-mediation session where you can run through how the day looks and what will happen and they can answer any questions you might have.  Once both parties have done this the mediator will invite you to a joint session and the mediation will commence.  Here you will identify issues and will negotiate sustainable and manageable solutions to move forward.

What is an agreement?

During the mediation the parties will identify issues and negotiate around these. Towards the end of the process the parties may decide to develop a written agreement that they have ownership over and decide the content between them. This can remain confidential between them or be shared with a third party if they both agree.  Some parties prefer just a verbal agreement.

What happens if the parties don’t reach an agreement?

If the parties are unable to reach a mutually agreeable way to move forward then everything that has happened in the process still remains confidential and the mediator cannot give evidence in any future proceedings.  The parties may then use other internal workplace procedures.

What do the mediators know in advance?

The mediators will have been provided with an outline of the area of conflict and told if there have been any formal procedures raised or there are any ongoing procedures.

If my organisation/manager asks me to attend do I have to?

You do not have to attend as mediation is a voluntary process.  If you have any concerns around this then you can contact me directly and I can answer any questions or concerns you might have.

Will the mediators favour one person over another?

The mediators are external to the organisation and are all impartial.

What happens if I become upset during the process?

You can take a break and a private session at any time throughout the day.

Who determines the outcome of the mediation?

The parties determine the outcome of the mediation and the mediator helps to facilitate this.  This is an ideal opportunity for the parties to be able to discuss things openly in a confidential space.

Who are the mediators?

Our mediation services are delivered by experienced and accredited workplace mediators who adhere to the European code of conduct and are Civil Mediation Council registered.